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Questions about products, documentation, or an existing order? Send us a message and our support team will respond by email.


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    Response Times

    Our support team typically responds to inquiries by email within 1–2 business days. Business days are Monday through Friday, excluding weekends and federal holidays. Inquiries received outside of business hours are answered on the next business day.

    Documentation Requests

    Certificates of Analysis and supporting batch documentation are available for applicable products. You can browse available certificates on our COAs page, or request documentation by emailing our support team.

    Refund & Replacement

    Lost, damaged, or fulfillment-error claims are handled by support. Please review our Refund Policy and Shipping Policy before submitting a claim, and include your order number so we can assist quickly.

    Research Use Notice

    All products sold by Sovereign Peptides LLC are intended solely for laboratory research and analytical purposes. Products are not intended for human consumption, veterinary use, therapeutic use, or diagnostic use. We do not provide medical advice, treatment recommendations, dosage guidance, or instructions regarding human or animal use.